Thursday, January 31st, 2008
Hi,
You are loosing money right now. Yes, and I can say that with firm conviction.
I know you are.
Do you know how I can tell? When I buy something from your site, and either right before I'm asked to confirm the sale OR right after I've purchased I get back to ...
Posted in Customer Service, Internet Business, Products | 1 Comment »
Friday, January 25th, 2008
Hi,
I was on Richard Lees' website and read an excellent post. He talks about Customer Service. This is a topic that is very near, and dear to me as I'm a Director of Customer Service and Operations. I replied to his post. After re-reading what I wrote, I thought I'd ...
Posted in Customer Service, Internet Business | 1 Comment »
